eaglevisionnz@gmail.com

Manufacturers Warranty

All products listed on our site have a full 12 month manufacturers warranty.

The manufacturer may choose to repair or replace any faulty goods within the warranty period.

Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

Returns Policy

A full refund will be provided to any goods returned to us, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will offer you a refund or a replacement if they are returned to us within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

After 30 days returns are subject to manufacturers warranty.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow 7 to 14 working days for delivery.

Payments

Payments can be made via internet banking at the end of check out and also credit card via Paypal.

Laybys

We do offer a layby service. Min 20% deposit at the time of sale then the balance paid whithin a month. In the additional comments section at checkout please let us know your intentions for layby and please do not forget to add the sale refence number when you make payment.

Installations

If you need help with installation contact Laser Electrical who are New Zealand wide.

You can contact them by phone on: 0800 438 527

Or check out their website: www.laserelectrical.co.nz